The Business Reviews Check evaluates a business’s reputation by analyzing customer reviews, ratings, and feedback across various online platforms. This check helps assess business credibility, customer satisfaction, and potential red flags in customer experiences.

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Request

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Parameters

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business_name
string
required

The name of the business to analyze

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business_addresses
string[]

List of business addresses to help identify correct review profiles

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business_websites
string[]

List of business websites to help identify correct review profiles

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registered_business_name
string

The officially registered name of the business

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Response

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type
string

The type of the check result - “BusinessReviewCheckResult”

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passed
boolean

Whether the check passed or failed

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business_name
string

The verified name of the business

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business_status
string

The operational status of the business (e.g., “ACTIVE”, “CLOSED”)

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business_summary
string

A summary of the business based on review data

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avg_score
number

The average review score across all platforms

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num_reviews
number

The total number of reviews analyzed

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high_risk_mentions
array

List of high-risk issues mentioned in reviews

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suspectful_reviews
array

List of potentially suspicious reviews

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Example Response

{
  "type": "BusinessReviewCheckResult",
  "passed": true,
  "business_name": "Parcha Labs, Inc.",
  "business_status": "ACTIVE",
  "business_summary": "Technology company with strong customer satisfaction and professional service delivery",
  "avg_score": 4.8,
  "num_reviews": 156,
  "high_risk_mentions": [
    {
      "risk_type": "SERVICE_DISRUPTION",
      "description": "Temporary platform outage reported",
      "source": "Trustpilot"
    }
  ],
  "suspectful_reviews": [
    {
      "review_text": "Best service ever! Highly recommended to everyone!",
      "suspect_reason": "Generic positive review with no specific details",
      "review_date": "2024-01-15"
    }
  ]
}

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Key Components

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Review Analysis

  • Aggregates reviews from multiple platforms
  • Calculates average ratings and trends
  • Identifies common themes in feedback

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Risk Assessment

  • Detects suspicious review patterns
  • Flags potential reputation risks
  • Analyzes negative feedback patterns

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Verification Process

  • Confirms business review profiles
  • Validates review authenticity
  • Cross-references business information